Customer Service Specialist – Content Writing

Role Overview

• Writing financial templates in English and/or French
• Providing customer service via phone, e-mail, voice chat or video chat
• Acquiring information from clients
• Preparing documents, reports and updating customer database
• Collaborating with the management team and training new customer service agents
• More detailed responsibilities will be presented during the hiring process

Requirements

• English level
• C1 , native or near-native speakers
• French level
• C1 , native or near-native speakers
• Modern Computer/Laptop with fast, stable internet connection and quiet working environment
• Experience in Creative Writing, content writing and financial vocabulary both in English and French
• Experience in Marketing and/or Sales
• Strong phone communication, presentation skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in Word, Excel, Google Docs and Sheets, and Outlook
• Experience working with western companies (is a plus)