Design, develop, and deliver technical training programs for internal teams, channel partners, and end customers, including multi-day, in-person training events.
Deliver training primarily at Xylem’s training facility in the Chicago metro area, as well as at customer, partner, and regional locations as needed.
Collaborate cross-functionally with product management, engineering, sales, and marketing to gather requirements and ensure training content aligns with product strategy and customer needs.
Create, update, and manage training content across internal and external learning platforms, including LMS environments.
Coordinate logistics and scheduling for training events, including calendars, attendee tracking, and on-site support.
Collect, analyze, and summarize training feedback to evaluate program effectiveness and recommend continuous improvements.
Monitor the performance and effectiveness of existing training programs and help develop strategies to enhance learner engagement and outcomes.
Develop and maintain process documentation for education and training team workflows and best practices.

Bachelor’s degree in education, engineering, training, or a related field, or equivalent relevant work experience.
3–5 years of experience designing and delivering technical training to diverse audiences, including external customers and channel partners.
Proven experience facilitating in-person technical training, including hands-on or lab-based instruction.
Proficiency with Microsoft Office (PowerPoint, Word, Excel) and CVent
Experience using Learning Management Systems (LMS) and learning content development tools.
Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, audience-appropriate training.
Ability to build strong working relationships with sales teams, channel partners, and cross-functional stakeholders.
Willingness to travel up to 50% to support training delivery across multiple locations; travel requirement is primarily for those located outside of the Morton Grove, IL area

Paid parental leave, maternity support, and fertility benefits
Flexibility and hybrid work options where applicable
Health, dental, and vision insurance from day one
Emotional health and wellness programs and Volunteer program (Watermark)
Paid time off (PTO)/Flexible time off (FTO) and paid holidays
Career development, advancement, tuition reimbursement, and student loan forgiveness
Generous retirement savings plan with company contribution
Employee recognition and discount programs

Technical Training Specialist

Key skills