Equipment & Services Technical Director

Role Overview

• Drive profitable sales growth across the equipment & technical service business to achieve or exceed sales and operating income targets, as well as take responsibility for the Equipment & Service P&L
• Establish and maintain effective relationships with major customers, key decision-makers and other stakeholders, to exchange information and views and to ensure that we are providing the appropriate range and quality of services
• Led the equipment marketing executive to develop key marketing strategies to ensure HSD is at the forefront of customers minds when choosing equipment and service
• Proactively seek and drive new business opportunities, generate leads, and close sales
• Work collaboratively with the rest of the HS business leaders & teams to ensure communication of key strategies, providing detailed information to the rest of the group to support delivery of key initiatives as required
• Lead our Challenger strategy and ensure it is integrated throughout the equipment business
• Be able to report and present to the executive team, our strategic plan, key measurements and competitor analysis
• Develop the short
• and long-range plan with your teams to present to the Managing Director and monitor progress against these plans to ensure that the company attains its objectives as cost-effectively and efficiently as possible
• Manage key suppliers’ relationships to ensure HSD are working effectively and efficiently to maximise profit/ superior contract terms, while ensuring value for the customer
• Play a key role in the success of our dental conventions / seminars
• Execute regular sales & operations meetings & updates to the sales and internal teams, that focus on sales excellence, achieving sales growth and new initiatives
• Be an ambassador for Henry Schein Dental in the community, by developing and maintaining professional relationships
• Identify and develop new revenue streams, while evaluating current streams and their profitability
• Drive our NPS each year to improve customer focus and satisfaction
• Inspire TSMS to always go that extra mile to deliver the Henry Schein Dental equipment and service vision
• Present monthly business reviews to Managing Director, with key TSMs in the business

Requirements

• Graduate calibre ideally in Business Studies related subjects, MBA preferred but not essential
• Sales and commercial skills
• Marketing and GTM experience
• A minimum of 2 years' experience in a similar role
• Strategic planner with the ability to execute in timeframe
• Strong written English and well-developed commercial skills
• Strong influencing and negotiation skills
• Strong demonstratable leadership skills
• Team player
• Ability to build sustainable relationships with clients (internal and external)
• Self-starter
• Ability to work under pressure, prioritizing to meet deadlines, managing busy workload and multi-tasking
• Always available to listen to TSMs both within the team and the wider business
• Presentable and conscientious
• Experience of managing financial accounts
• Expellant customer services skills

Benefits

• Flexible work arrangements
• Professional development opportunities