Manage small to medium-sized operational projects from kickoff to completion, ensuring timelines and deliverables are met.
Partner with teams across Finance, Sales, Customer Service, IT, and Marketing Technology to solve problems and execute key business initiatives.
Build and maintain reporting dashboards in systems such as Salesforce, Tableau, Talkdesk, Gong, and SMS Magic.
Conduct ad-hoc analysis to support data-driven decision making. Alternate verbiage
Collect, analyze, and interpret operational data to identify trends, inefficiencies, and opportunities for improvement.
Identify process improvements and recommend solutions to increase efficiency and scalability.
Serve as a “utility player” for the Operations team, tackling projects that don’t fall neatly into other departments.
Document and maintain standard operating procedures (SOPs) and recommend process automation or technology solutions.
Conduct root-cause analyses on operational issues and provide actionable data-backed solutions.
Assist in implementing new tools or systems and support change management efforts
Support integration projects between platforms using APIs, middleware, or EDI tools.

2+ years in IT operations, process improvement, project management, or a related role.
Experience with CRM, ERP, or workflow management systems is preferred.
Strong problem-solving abilities, a data-driven mindset, and the ability to quickly learn and adapt to new systems and processes.
Comfortable working with business systems, reporting tools, and dashboards. Experience with Salesforce, Tableau, or similar platforms is a plus.
Excellent communication skills and proven ability to work effectively with senior leadership, middle management, and cross-departmental teams.
Highly organized, self-motivated, and capable of managing multiple priorities simultaneously.
Solution-oriented, with a keen interest in leveraging technology to improve business operations.
Comfortable bridging the gap between business needs and IT solutions, supporting operational efficiency and system optimization.
Bachelor’s degree in related field (Preferred).

Business Operations Analyst

Key skills