Ensure continuous, high-availability, and reliable operation of the NetSuite ERP system
Lead a global team to provide continuous incident resolution
Define, document, and enforce standardized support procedures
Implement and oversee robust monitoring solutions
Drive rigorous RCA processes for recurring incidents
Manage support requests related to user access and general functional usage
Oversee all aspects of NetSuite administration
Manage the impact of bi-annual NetSuite updates
Design, implement, document, and monitor IT General Controls (ITGCs) and Application Controls (ITACs) within NetSuite processes

BS/BA or higher in Computer Science or Management Information Systems
10+ years’ experience with ERP Mfg. /Supply chain/Finance & Accounting systems
6+ years of experience in development of workflows with ERP customization platform
Deep functional knowledge of ERP core processes (Manufacturing, Procure to Pay, Order to Cash, Inventory Management, Accounting)
Understanding of SOX compliance requirements in financial systems
Strong oral and written communication skills

NetSuite Support Manager

Key skills