IT Manager

Role Overview

• Develop and maintain the company’s IT strategy, ensuring alignment with business objectives.
• Plan budgets, evaluate technology needs, and prioritise IT initiatives that improve efficiency, reliability, and security.
• Lead continuous improvement efforts across systems, processes, and infrastructure.
• Own relationships with external IT service providers, managed service partners, and infrastructure vendors.
• Define, negotiate, and manage SLAs and contracts to ensure high‑quality service delivery.
• Oversee outsourced support operations, physical office IT setup, and infrastructure maintenance—ensuring they meet company standards for performance, security, and cost‑effectiveness.
• Monitor vendor performance, ensuring proactive management of issues and risks.
• Oversee the administration and lifecycle of key internal systems such as Office 365, Azure/Entra (identity and access), collaboration platforms, HR systems, and operational tools.
• Automated repeatable processes using Agentic AI. Ensure that system performance, configuration, integrations, and updates are effectively maintained.
• Maintain robust processes for onboarding/offboarding and identity/access management across all platforms.
• Monitor system performance, implement updates, and optimize configurations to ensure smooth operation.
• Manage user accounts, access controls, and permissions across all platforms, including onboarding and offboarding of staff, implementing automation and utilising AI.
• Implement and maintain security protocols to protect company data and systems.
• Serve as the operational owner of information security, driving adherence to security policies, protocols, and best practices.
• Lead security monitoring, risk management, endpoint protection oversight, and incident‑response processes.
• Support or act as the internal liaison for DPO responsibilities, including: GDPR compliance monitoring, Data processing documentation and DPIAs, Vendor data‑protection reviews, Ensuring policy adherence across teams.
• Coordinate regular audits, penetration tests, and security assessments with internal teams and external specialists.
• Lead the company InfoSec committee. Ensure compliance with relevant data protection regulations and industry standards.
• Own the company’s backup, recovery, and continuity strategy for all business systems. Ensure that all critical systems have reliable and tested recovery procedures.
• Actively participate in (or lead) the company’s InfoSec committees and governance forums.
• Assess hardware needs and manage the procurement process for laptops and other IT equipment.
• Configure and set up new hardware according to company standards and user requirements.
• Maintain an inventory of IT assets and manage the lifecycle of hardware devices.
• Ensure technical support is provided to employees, resolving IT-related issues efficiently.
• Develop and conduct training sessions for staff on new software or hardware implementations.
• Create and maintain documentation for IT processes and user guides.
• Manage purchasing, renewals, optimisation, and compliance of software licenses and subscriptions.
• Evaluate new tools, negotiate with vendors, and ensure cost‑effective usage across the organisation.
• Stay updated with the latest IT trends and technologies relevant to the company's needs. Propose and implement improvements to IT infrastructure and processes.
• Manage relationships with IT vendors and service providers. Negotiate contracts and service level agreements for IT services and products.

Requirements

• Proven experience (10+ years) in IT management or senior IT operations roles, ideally within a modern SaaS‑driven or multi‑office environment.
• Strong background in managing external IT suppliers, MSPs, or outsourcing partners.
• Hands‑on experience with cloud ecosystems such as Office 365, Azure, and Entra.
• Solid understanding of networking fundamentals and physical office infrastructure.
• Practical experience with IT security frameworks, endpoint protection, and identity management.
• Familiarity with GDPR requirements, data‑processing governance, and at minimum working alongside a Data Protection Officer, or ideally acting as DPO.
• Ability to manage multiple stakeholders, balance priorities, and drive transparent communication.
• Strong analytical, organisational, and problem‑solving skills, combined with a proactive and service‑oriented approach.
• Proficiency in managing cloud-based systems, particularly Office 365, Azure, and Entra.
• Demonstrated ability in hardware procurement and provisioning, especially for laptops and other IT equipment.
• Experience in user account management and access control across multiple platforms.
• Proven track record in network administration and troubleshooting.
• Familiarity with automation and scripting languages like Python or PowerShell, and the creation of AI agents, for routine task management.
• Experience in implementing and maintaining backup and disaster recovery solutions.
• Knowledge of compliance requirements and data protection regulations relevant to software development companies.
• Practical experience in providing IT support and training to end-users.
• Experience from supporting or leading IT integration work in connection with company acquisitions or mergers, including system alignment, identity management, vendor consolidation, and infrastructure integration.

Tech Stack

• Azure
• Cloud
• Python

Benefits

• A collaborative, international environment with colleagues across more than 10 countries
• The opportunity to modernize, automate, and scale IT operations in a growing tech company