10+ years in product management and operations, with 5+ years in payment technologies
Proven track record of launching successful B2B payment products
Experience in the restaurant, convenience store, or retail tech space preferred
Demonstrated success in cross-selling strategies
History of managing cross-functional teams in a fast-paced environment
Deep understanding of card processing, ACH, wire, wallets, and emerging payments
Experience in transaction fee optimization and merchant negotiations
Strong background in scaling ops for high-volume systems
Expert knowledge of PCI DSS, AML, KYC, and payment compliance
Familiarity with restaurant and c-store business operations
Experience integrating payments with POS, inventory, and loyalty platforms
High technical aptitude and ability to work with engineering
Strategic thinker around bundling and solution packaging
Analytical and data-driven decision-making skills
Excellent communication and stakeholder management
Expertise in risk management and fraud prevention
Strong leadership and mentoring abilities
Ability to thrive in ambiguity and bring structure to scaling teams
Customer-first mindset with a passion for innovation in retail tech.

Senior Director of Product, Payments

Key skills