Operational Architecture: Sit with teams across Finance, Customer Success, Sales, People, Product, Security, Legal, Data, and R&D to map how work gets done and identify where humans are acting as middleware between systems.
Build & Integrate: Design and ship automations that connect our core tech stack (Salesforce, Slack, ERP, Google Workspace, etc.).
Smart Automation & AI: Apply the same thinking internally and collaborate with the Data Intelligence team on experimental AI solutions.
Efficiency Auditing: Continuously review our tool stack to reduce fragmentation and consolidate where it makes sense.
Embedded Across Teams: Work closely with CS, Sales, Finance, and Ops to understand their pain points firsthand and build solutions with them.

Builder Mindset: You’re obsessed with making things work better.
Curious & Adaptable: You have the humility to question what you know and the drive to learn new technologies, especially in the AI/agent space.
Technically Pragmatic: You understand APIs and code in Python or JavaScript.
High Agency: You don’t wait for instructions. You spot bottlenecks, investigate them, and propose solutions.
Good Judgment: You apply AI thoughtfully, with a strong understanding of security, reliability, and GDPR.
Technical Toolkit: Comfort working with automation platforms (e.g. n8n, Make), scripting in Python or Node.js, integrating with APIs, and experimenting with LLM-based workflows.

AI & Automation Engineer

Key skills