Manage the after-sales business performance for the relevant region.
Monitor and evaluate the retail and wholesale performance of spare parts, vehicle accessories and merchandise articles as well as all after sales related KPIs and targets of the assigned importers.
Analyse business results and derive future business potential, new revenue streams, market activation fields and white spots.
Ensure after-sales customer satisfaction for the region by monitoring performance and proposing appropriate actions to improve the customer experience.
Conduct regular market visits and perform dealer audits.
Support Lotus Retailer Partners in the resolution of customer issues within the network.
Review and approve warranty claims from Lotus Retailer Partners.

Degree level in a business discipline (Mechanical, automotive or similar) is an advantage
Good knowledge of regional dealer network
Work experience in a car dealership/workshop, OEM experience (manufacturer, NSC, regional office) is an advantage
At least 7-10 years of proven experience in the automotive industry in technical areas, retail and/or regional office
Understanding of the entire after-sales process in a workshop from customer reception to workshop processes / parts supply / warranty processes and bodyshop
Ability to speak and write English at a business level
A customer centric approach to every aspect of aftersales operations
Must be prepared to travel at short notice (Travel requirement: 25%
50%)
Must hold a full, clean driving licence

Regional Aftersales Manager – APAC

Key skills