Account Manager

Role Overview

• Build and maintain strong, trusted relationships with clients, being their go-to for campaign updates and advice.
• Deliver regular client communications, with support from the Account Director, including leading calls, emails and face-to-face meetings.
• Compile and present status reports, campaign timelines, and results updates.
• Stay abreast of sector trends, policy changes, and competitor activity.
• Attend industry events, building a strong network to support growth and client development.
• Translate client briefs into concise internal direction for teams, with a clear focus, deadlines and expected deliverables.
• Oversee the delivery of campaigns across media channels, with a clear understanding of the impact of each, and their purpose for the campaign. Ensure accuracy and timeliness in both deployment and reporting.
• Collaborate with channel specialists, providing direction to develop media plans that meet client objectives within budget parameters.
• Look to opportunities to stretch client thinking and budget, with innovative media solutions.
• Identify opportunities to cross-sell creative, measurement, and other non-media solutions.
• Ensure all campaigns are delivered on time, within budget, and to brief.
• Monitor live campaigns and performance KPIs, suggesting opportunities to optimise, and ensuring implementation.
• Work with teams to create and deliver post campaign analysis with clear actionable insights that influence future campaign direction.
• Present campaign results and recommendations with clarity and confidence, a clear understanding of what has worked and why, and what could be improved or changed.
• Manage campaign timelines and internal workflows, ensuring that deadlines are met and work is delivered to a high standard.
• Support junior team members as needed, reviewing their work output and offering guidance and mentoring.
• Ensure that budgets are tracked and invoicing and billing accuracy is maintained.
• Maintain up-to-date timesheets and be accountable for team delivery.
• Ensure financial diligence is maintained, and that client approvals and Purchase Orders are saved in relevant locations and match against corresponding invoices.

Requirements

• Relevant experience within media or marketing agency roles.
• Deep understanding of media planning and buying across all key media channels.
• Demonstrable ability to lead client accounts and work collaboratively.
• Demonstrate strong stakeholder, communication and presentation abilities.
• Strategic thinking, growth mindset and problem-solving skills.

Benefits

• 25 days holiday + 3 celebration days
• Hybrid working (Tuesday to Thursday in the office)
• Contributory pension scheme
• 3 x Life insurance
• Income protection
• Employee assistance programme
• 24/7 Virtual GP access