Own the end-to-end launch process for new enterprise gym partners, including planning timelines, coordinating internal teams and ensuring operational readiness
Develop and maintain a Partner Launch Playbook that standardizes how Zing is launched across gym networks
Design and implement trainer and manager enablement programs, including onboarding sessions, demo scripts and activation campaigns
Coordinate in-gym marketing activation, such as QR code campaigns, trainer-led demos, internal communications and member promotion
Monitor partner performance and product adoption, tracking metrics such as member penetration, trainer engagement and retention
Build a Partner Performance Dashboard to track launch progress and adoption metrics across partner networks
Collect structured product feedback from partners and collaborate with the product team to improve the product roadmap
Continuously improve launch processes to ensure faster rollout and scalable expansion across large gym networks

Strong project and operational management skills, with the ability to coordinate multiple stakeholders
Experience working with enterprise clients or strategic partnerships
Ability to build scalable processes, playbooks and operational systems
Excellent communication and relationship-building skills
Strong analytical mindset with the ability to track performance metrics and drive improvements
Comfortable working in a cross-functional environment with product, engineering and marketing teams
Experience working with multi-location businesses or franchise networks
Experience launching or activating digital products through frontline staff
Background in fitness, wellness, or health-tech industries (nice to have)

Partner Launch – Customer Success Lead

Key skills