Respond to potential and existing customers through multiple channels (phone, email, chat room, social media)
Take responsibility for customers' problems and track the requests accurately
Manage orders from receipt to delivery
Maintain accurate records and document customer service actions and discussions
Maintain an orderly workflow according to priorities
Be the point of contact for the onboarding of new customers
Occasional translations or assistance to other services.
Bring in ideas to improve the customer service experience

Multilingual Proficiency: Fluent in French, Italian and English, a good command of a fourth language would be a plus (German or Spanish)
Exceptional Communication Skills: Able to engage in clear, empathetic, and impactful conversations
Customer-centric Approach: Committed to delivering outstanding customer service
Proven Customer Service Experience: Strong background in customer-facing roles
Quick Thinking & Problem-Solving: Comfortable making sound decisions in a fast-paced environment
Strong Multitasking Abilities: Capable of managing multiple tasks and priorities simultaneously
Tech-Savvy & Adaptable: Confident using a variety of digital tools and CRM systems
Team Collaboration: A reliable and cooperative team player
Time Management & Organisation: Excellent organisational skills
Cultural Sensitivity: Able to interact respectfully and effectively with people from diverse backgrounds.

Customer Service Agent – Multilingual, French, Italian, English

Key skills