Dutch-Speaking Customer Support

Role Overview

• Provide high-quality customer support to Dutch-speaking clients via phone, email and live chat, ensuring clear, professional and timely communication.
• Handle customer enquiries, complaints and requests, resolving issues accurately and escalating when necessary to maintain service levels.
• Maintain detailed and accurate records of customer interactions in the CRM system, following company procedures and data protection policies.
• Collaborate with colleagues and other departments to ensure consistent service and swift resolution of complex cases.
• Contribute to continuous improvement by providing feedback on recurring issues and suggesting process enhancements.
• Meet individual and team performance targets, including quality, productivity and customer satisfaction metrics.
• Participate in training sessions and team meetings to stay up to date with product knowledge, policy changes and best practices.
• Work in a shift rotation, including occasional evenings or weekends, to support business hours and peak demand.

Requirements

• Native or fluent in Dutch (C1 level) with excellent written and spoken communication skills.
• Fluent in English (minimum B2) to communicate effectively with colleagues and access training materials.
• Previous experience in customer support, contact centres or client-facing roles is preferred.
• Strong problem-solving skills, empathy and the ability to handle challenging conversations professionally.
• Good computer literacy and experience using CRM systems or support platforms.
• Ability to work well in a team and adapt to a fast-paced, changing environment.
• Willingness to work in shift rotations and occasional extended hours as required.

Tech Stack

• Swift

Benefits

• Competitive salary package based on experience and performance.
• Employment in a modern, international environment with a friendly team culture.
• Relocation support and assistance for candidates moving to Katowice.
• Comprehensive onboarding and paid training to develop product knowledge and skills.
• Private healthcare and access to employee benefits.
• Additional pay for night and weekend shifts.
• Meal allowance and subsidised canteen options.
• Opportunities for career development and internal mobility within the organisation.