Customer Support Representative

Role Overview

• Assist in organizing and uploading customer data into the system as part of the onboarding process.
• Work with the Customer Success team to help set up customer accounts, checklists, templates, and ensure a smooth onboarding experience.
• Help the support team with administrative activities like logging issues, updating FAQs, and maintaining documentation.
• Adopt B2B communication softwares and ensure everything is updated.
• Use Excel formulas and Google Sheets to clean, prepare, and manage customer data.
• Work closely with the CS and Product teams to ensure customers receive timely and accurate support.
• Build familiarity with SaaS tools, customer processes, and industry knowledge.

Requirements

• Good spoken and written English communication skills.
• Strong attention to detail and a methodical approach to work.
• Proficiency with Excel formulas and Google Sheets.
• Willingness to learn new software tools and systems.
• Organised, proactive, and able to follow through on tasks.
• Team-oriented with a positive, collaborative mindset.

Benefits

• Learn how a modern SaaS company works from the inside.
• Gain real-world experience in customer operations and support.
• Work in a friendly and fast-paced team that values learning and contribution.
• Possibility of long-term opportunities based on performance.