Key skills
JiraRemote Work
About this role
Role Overview
- Provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure
- Processing requests from clients in Jira helpdesk system
- Performance maintenance of the gaming infrastructure
- Interaction with associated departments and partners’ helpdesk systems
- Working on a schedule 5/2 from 3 am to 12 pm/from 10 am to 7 pm (GMT+3) or 2/2/2 from 4 am to 4 pm (GMT+3)
Requirements
- Higher or incomplete higher education / technical education is an advantage
- B2+ level of English
- B2+ level of Russian
- Work experience in support of helpdesk systems is desirable
- Nice to have: Technical support experience (the second line)
Benefits
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events