Manage and process customer orders with a high level of accuracy and attention to detail, ensuring all order details are correct and complete.
Serve as the primary point of contact for customers regarding order-related inquiries, providing timely and professional responses.
Coordinate with internal teams, including sales, logistics, warehouse, and finance, to ensure seamless order fulfillment and delivery.
Monitor the status of orders throughout the lifecycle, proactively addressing any delays, discrepancies, or issues, and keeping customers informed.
Resolve complex customer complaints and issues related to orders, ensuring a satisfactory resolution while maintaining a positive customer experience.
Maintain accurate and up-to-date records of orders, customer interactions, and any changes or updates in the order management system.
Prepare and analyze order-related reports, identifying trends, inefficiencies, or areas for improvement.
Support the implementation of process improvements to enhance the efficiency, accuracy, and customer satisfaction of the order management process.
Ensure compliance with company policies, procedures, and relevant regulations in all order-related activities.
Build and maintain strong relationships with customers, acting as a trusted advisor for order-related matters.
Collaborate with cross-functional teams to address customer needs and ensure alignment with business objectives.

Bachelor’s degree in Business Administration, Supply Chain Management or a related field is preferred.
Equivalent work experience may be considered.
3–5 years of experience in customer service, order management, or a related field.
Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively.
Excellent communication and interpersonal skills to interact professionally with customers and internal teams.
Proficiency in order management systems and software (e.g., SAP, Oracle, or similar platforms) and Microsoft Office Suite (Excel, Word, Outlook).
Attention to detail and accuracy in processing orders and maintaining records.
Strong problem-solving skills with the ability to handle complex customer issues and provide effective solutions.
Ability to work in a fast-paced environment and meet deadlines.
Knowledge of supply chain, logistics, and order-to-cash processes is highly desirable.
Customer-focused mindset with a commitment to delivering exceptional service.

Customer Service Order Specialist – 2-year fixed-term contract

Key skills