Senior Operations Manager – Certifications

Role Overview

• Manage and execute electrical product certification projects from application through certification recommendation in accordance with ISO/IEC 17065 and ICC-ES procedures
• Review product construction, schematics, technical documentation, and test reports for compliance with applicable CSA, UL, IEC, and related standards
• Define project scope, applicable standards, testing requirements, and certification pathways
• Coordinate testing activities with ISO/IEC 17025-accredited laboratories and monitor project progress
• Prepare technical evaluation summaries and support Certification Decision Maker(s) (CDMs) with complete, defensible files
• Serve as the primary technical contact for clients, ensuring clear communication and timely resolution of technical issues
• Design, implement, and continuously improve certification workflows from application intake through certification issuance and surveillance
• Develop and maintain standard operating procedures (SOPs), evaluation templates, checklists, and process documentation in alignment with ISO/IEC 17065 and SCC requirements
• Establish and monitor operational KPIs (cycle time, backlog, utilization, quality of reports, on-time delivery, customer satisfaction) and drive continuous improvement
• Oversee workload planning, resource allocation, and prioritization of certification activities
• Support recruitment, onboarding, mentoring, and performance development of certification engineers as the team expands
• Ensure certification activities meet all traceability, impartiality, and documentation requirements under ISO/IEC 17065 and the ICC-ES Quality Management System
• Support internal audits, management reviews, and external accreditation assessments
• Performs other related duties as assigned

Requirements

• Bachelor’s degree in electrical engineering, Electronics Engineering, or related discipline
• Professional Engineer (P.Eng./P.E.) preferred
• 5–10+ years of experience in electrical product certification, compliance engineering, or testing within a TIC environment
• Strong knowledge of CSA, UL, IEC standards and conformity assessment principles
• Working familiarity with ISO/IEC 17065 accreditation requirements (SCC or equivalent)
• Demonstrated experience managing complex certification projects
• Previous experience leading technical teams or managing operational workflows strongly preferred
• Strong organizational, analytical, and decision-making skills
• Client-focused, team-player, proactive, and performance-oriented mindset
• High level of integrity and commitment to impartiality and public safety
• Ability to interpret electrical schematics, product construction details, and applicable safety standards
• Understanding of certification lifecycle management, surveillance programs, and certificate maintenance
• Familiarity with ISO/IEC 17065, and awareness of ISO/IEC 17025 and 17020 frameworks is an asset.

Benefits

• paid vacation and sick time
• health/dental/vision insurance
• 401k with generous company match immediately vested
• company paid basic life insurance
• short-term and long-term disability coverage
• additional voluntary benefit offerings such as critical illness insurance
• flexible spending accounts
• pet insurance