Quality Assurance Associate

Role Overview

• Providing our clients with exceptional service is the foundation of our business.
• In Quality Assurance, associates are experienced professionals in legal transcription quality management, contributing to the oversight of the quality management program.
• Their qualified efforts reviewing legal transcripts and providing assessment feedback ensure that independent contractor work meets quality standards.
• Work collaboratively with colleagues, exhibiting company values.
• Ensure that all communications are handled in a professional, timely, and courteous manner.
• Communicate necessary information punctually, accurately, effectively, and report incidents to management.
• Welcome change and continuously work to enhance job knowledge while bringing value to the role.
• Take ownership of your work; follow through until final resolution.
• Provide transcriptionist support post-scheduling through job completion.
• Conduct quality assessments of transcriptionists' work product.
• Prepare and deliver feedback for transcriptionist and reporter review.
• Act as level two knowledge resource for transcriptionists regarding quality standards and requirements.
• Follow established processes and service-level agreements.
• Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.
• Work within established production levels for various tasks.
• Track and report information as requested.
• Provide special task transcription support as assigned and in accordance with business needs.

Requirements

• 2+ years transcription experience
• 2+ years’ experience in legal field
• 2+ years transcription QA experience
• Experience providing written and in-person feedback
• Ability to proofread and edit documents effectively and efficiently.
• Able to manage legal transcript content according to standards.
• Able to manage simultaneous use of software applications.
• Able to provide feedback in an effective and constructive manner.
• Proficient in professional use of MS Office applications.
• Advanced typing speed of 60+ WPM.
• Superior written communication skills.
• Advanced English language skills including grammar, punctuation and spelling.
• Support-service oriented with strong interpersonal skills.
• Dedicated professionalism with the ability to respond promptly and accurately.
• Ability to retain details and process work accordingly.
• Able to work independently in strict alignment with a team.
• Excellent hearing and ability to easily discern details and speakers within audio recordings.

Benefits

• Comprehensive medical, dental and vision insurance
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 4 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!