Join our Managed Services Support Team, providing high-quality end user support and outstanding customer service to our government clients.
Responsible for technical troubleshooting, incident resolution, and effective escalation to senior technical teams in line with ITIL processes.
Contribute to proactive system maintenance, system health checks, and timely fulfilment of service requests.

1+ years’ experience in a similar role
Experience working within the APS and ITIL environments
Experience working in a level 1 service desk environment
Strong technical ability in Software Application Support
Strong ability for technical analysis and critical thinking to solve issues
Broad knowledge of different technologies (Linux, Windows, Network, Oracle)
Interest in learning a Linux environment.
Desirable: Experience using ITSM tool Service Now
Previous experience in Biometrics Technologies.
Experience in data extraction and reporting from relational databases.
Virtualization experience, VMware or Citrix (Virtual Apps and Desktop)
Good experience managing Windows environment, Win10, Server 12-19, Active Directory, Group Policy, SCCM, Patch management.
Knowledge of network protocols and administration (F5, Cisco)
Knowledge of ISM compliance and cyber security practices
ITIL 4 foundation

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities.
You will contribute to a safer world, collaborating with an international and global community.
We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

Junior System Administrator

Key skills