Providing senior support to the Smart Generation Operations Team to ensure a seamless customer journey through Smart Generation Operations by acting as an Energy Advisor across all team functions
Understand, support, and drive the end-to-end process to support the customer journey and the future growth plans of the business
Maintain and enhance customer satisfaction and loyalty, both directly (through customer interactions, product and service offerings) and indirectly (via strong internal relationships, processes, and expertise)

Experienced in one of these key areas: Sales Support, Billing, Debt, and Onboarding
High-level analysis and ability to advise the Sales team and relevant stakeholders on pricing elements, deal-entry, contract execution, and billing set-up as they relate to the current market and pricing parameters
High-level analysis and ability to advise customers and relevant stakeholders of billing elements, statement detail, and methodology
Demonstrable experience using Microsoft Office suite, particularly Excel, at an intermediate to advanced level

Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.
Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

Senior Customer Service Executive

Key skills