On-Call Security Officer

Role Overview

• Monitors the Museum exhibition galleries to maintain the safety of visitors, staff and artwork.
• Patrols the Museum properties, including collections, equipment, building and grounds to prevent and protect against theft, vandalism, hazards, or threats.
• Address visitor/patron questions and concerns in a courteous, inclusive and culturally responsive manner in line with the Frye’s commitment to diversity, equity, inclusion and accessibility.
• Understand and convey Museum protocols, messaging, and safety policies, coordinating with other departments as necessary.
• Resolve visitor issues or elevate to the Manager/Assistant Manager of Security.
• Staff the Concierge/Information Desk as needed.
• Report changes or physical interactions to artwork, ensuring that logs are properly maintained.
• Respond to emergency and non-emergency situations by assisting visitors/patrons and staff and contribute to coordination of a quick and effective solution.
• Oversee loading dock activity, deliveries and shipments, including art shipments.
• Provide security and supervision during museum after-hour events as needed while collaborating with Events, Exhibitions, and Facilities Departments.
• Enforce all Museum policies in the galleries and other public areas.
• Participate in staff wide DEAI trainings in order to contribute to an inclusive space for visitors and to implement relevant strategies and best practices in this role.
• Participate in ongoing Security training.
• Perform additional duties as assigned.

Requirements

• High school degree/equivalent or equivalent experience preferred.
• Experience in a customer service or security service setting preferred.
• Demonstrated ability to communicate clearly and professionally in oral and written form.
• Able to respectfully engage with the public and staff while enforcing Museum policies.
• Must be attentive and professional in appearance and in all interactions.
• Ability to multitask, operate as part of a team, and calmly and respectfully respond to stressful situations.
• Adaptable to a flexible work schedule, including weekends and evenings.
• Must pass a background check.

Benefits

• Sick time accrual after 90 days of employment
• 15% Café discount
• 20% Museum store discount
• Reciprocal museum membership