Manager, Professional Services Engineering

Role Overview

• Responsible for leading a team of software engineers that delivers custom, client-facing platform features and integrations across Augeo's B2B SaaS product suite
• Spend roughly 40% of your time interfacing directly with clients -
• gathering requirements, presenting technical approaches, managing expectations, and ensuring delivery satisfaction
• Spend 60% of your time leading your engineering team through sprint planning, architecture decisions, code quality oversight, mentorship, and hands-on technical guidance
• Build and maintain trusted relationships with client stakeholders, proactively managing expectations and ensuring high levels of delivery satisfaction throughout the engagement lifecycle
• Communicate project status, risks, and technical decisions to both client and internal stakeholders through regular status updates, demos, and executive summaries
• Champion AI-enabled development practices across the team, ensuring adoption of approved AI coding tools and identifying opportunities to automate repetitive workflows through custom AI agents
• Establish team standards and best practices for effective AI tool usage and prompt engineering in the context of client delivery work
• Ensure compliance with Augeo's SOC 2 Type II program and other security requirements, particularly when handling client data and integrations
• Foster an innovative and inclusive team-oriented work environment that balances client urgency with sustainable engineering practices
• Embrace Augeo's CORE values -
• Collaborative, Objective, Responsive and Earnest in all areas

Requirements

• Four-year college degree from a regionally accredited college or university in Computer Science, Information Technology, Engineering, or a related field
• 3+ years of direct client-facing experience in a professional services, consulting, or solutions engineering capacity
• Senior-level experience within a technology team, including previous managerial experience leading software engineering teams
• Experience working with JIRA and Confluence

Benefits

• Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
• Paid Long-Term disability and Life Insurance
• HSA/FSA plans
• Varying voluntary benefits such as critical, hospital, pet coverage and much more
• Employee benefit education, campaigns and wellness opportunities
• 401k retirement matching and financial planning resources
• Education reimbursement
• Several EAP resources
• 13 paid holidays and PTO time
• Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
• Employee referral bonuses
• Employee group opportunities
• Fun, casual and flexible working environment that embraces the hybrid workstyle
• Career growth opportunities
• Summer internship program