Service Manager

Role Overview

• Leading engineering service delivery across your designated client base, ensuring consistent performance, compliance, and operational continuity.
• Coordinating engineering teams to deliver planned preventative maintenance (PPM), reactive works, and quoted tasks, working closely with the client response and PPM schedulers team, and assisting in managing out-of-hours (OOHs) work and escalation resolution.
• Overseeing small works and minor project delivery, ensuring that engineering activity meets required quality, cost, and timeline parameters.
• Reviewing engineering outputs such as PPM reports, remedial works, and compliance tasks, ensuring all follow-ups are completed within agreed timeframes.
• Working alongside the compliance teams to maintain all operational and contractual documentation including logbooks, service records, KPI dashboards, site reports, and compliance logs.
• Supporting quotation development in collaboration with engineers and commercial teams, in accordance with client frameworks and internal processes.
• Preparing monthly service and performance reports based on engineering activity to support client reviews and decision-making.
• Conducting audits, surveys, and mobilisation activities to verify engineering standards and support operational transitions or changes.
• Providing leadership and coordination for engineering teams through onboarding, coaching, PDRs, and ongoing performance management.
• Promoting continuous improvement, operational efficiency, and a positive service culture across all engineering-led activities.

Requirements

• Proven experience in service delivery management across multi-site or designated client portfolios, with a strong focus on engineering team coordination and operational excellence.
• Solid understanding of operational compliance, contractual requirements, and quality assurance processes within complex client environments.
• Familiarity with CAFM systems, client response workflows, and PPM scheduling practices.
• Technically competent with a good understanding of Health & Safety regulations and best practices.
• Excellent communication skills with the ability to build and maintain strong relationships internally across teams and externally with clients and end users.
• Demonstrated ability to work collaboratively alongside client response, compliance, and scheduling teams, supporting escalation management and operational problem-solving.
• Proficient in Microsoft Office suite and confident in working with data, reporting tools, and operational dashboards.
• Full UK driving licence with a willingness to travel across the designated client base as required.

Benefits

• 25 Days annual leave plus bank holidays.
• Buy and sell holiday to suit your schedule.
• One paid volunteering day per year, empowering you to support causes that matter to you.
• Company Car for regional site travel.
• Access to our Employee assistant programme for wellbeing support.
• Auto enrolment in the company pension scheme.
• Full training by a supportive friendly team.
• Annual events.