Key skills
Communication
About this role
Role Overview
- Completion of PPM works to schedule in the most proactive and efficient way possible
- Notify issues to the helpdesk seeking advice from the contract manager where possible
- Production of quotes in a thorough way, with thought out and researched methodology including correct parts and labour times required to ensure profitability, cost control and client satisfaction
- Responsible for ensuring effective diagnostic of breakdowns and timely repair of equipment
- Record and document all work carried out and raise appropriate documentation as quotes as required
- Work in accordance with mandatory, health, safety, compliance and environmental requirements
- Liaise with other departments, suppliers and other service providers
- Maintaining site log books
- Responsible for compliance and health and safety on site
- Communicate and liaise with client and helpdesk
- Provide excellent communication and customer service to our varied client base
- Ensure equipment, tools, parts and company assets are calibrated, maintained and looked after in an appropriate manner
Requirements
- Be able to demonstrate 2-5 years industry experience and qualified in the below areas
- City & Guilds COCN1 (Core Gas Safety)
- CCN1 Core Domestic Natural Gas Safety
- CDGA1 (Non-domestic Natural Gas & LPG Direct fired Heating Appliances and Equipment)
- CODNCO1 (Changeover Domestic To Non-Domestic Gas & LPG Core Heating)
- CIGA1 (Non-Domestic & LPG Indirect Gas-Fired Heating Appliances & Equipment)
- CPA1 (Domestic Combustion Performance Analysis)
- CENWAT (Domestic Gas Central Heating/Hot Water Boilers & Circulators, Combination Boilers, Storage Water Heaters & Instantaneous Water Heaters)
- ICPN1 (Non-Domestic Natural Gas and LPG Pipework & Fittings)
- TPCP1 (Non-Domestic Natural Gas, LPG, Other Gasses Testing and Purging)
- TPCP1A (Non-Domestic Natural Gas Testing and Purging)
- A nice to have:
- CKR1 (Domestic Gas Cooking Appliances)
- CCCN1 (Non-Domestic Natural Gas Core Catering Appliances)
- HTR1 (Domestic Gas Fired and Wall Heaters)
- CORT1 (Non-Domestic Natural Gas & LPG Overhead Radiant Plaque & Tube Heaters)
- Legionella Awareness & Practical Legionella Training
- Asbestos Awareness
- PASMA Mobile Access Towers for Users
- IPAF 9dual Mobile Vertical (3a +3b) Mobile Boom
- Operator
- Technically competent, commercially aware with a sound understanding of Health and Safety
- Good basic written and numerical skills and comfortable working with Microsoft office
- Exceptional customer interaction skills, quick thinking and a confident communicator
- A natural problem solver, who thrives under pressure
- Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges
- Strong relationship management skills – internal and external
- Ability to be self-motivated and work well within a team
- Flexibility to travel with a valid UK driving licence
Benefits
- 25 Days holiday plus bank holidays
- Van, Uniform and Tools provided from day 1
- Above industry standard travel to site hourly payments
- Attractive standby payment
- Opportunity to earn overtime
- Pension scheme
- Death in Service available after qualifying period