Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
Contribute to community engagement, including site visits, promotional activities, and expos.
Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.

Previous administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
Experience working with an older demographic, preferred
Strong interpersonal communication skills and empathy for clients to support their hearing journey
Strong computer skills are an advantage, but not essential
we welcome applicants willing to learn
Flexibility is important in this role, including the ability to pick up additional shifts at short notice to cover planned and unplanned leave

Permanent Part Time role in an established global organisation
Performance incentives
Supportive hearing care team
Professional development through clear career path and professional training
MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
Employee Assistance Program
Birthday and Christmas gifts

Client Services Officer

Key skills