Key skills
SaaSCRMCommunicationCustomer SuccessAccount Management
About this role
Role Overview
- Help customers along their climate journey using our SaaS tool.
- Provide ongoing support to clients and build relationships.
- Implement new programs to increase revenue and minimize churn.
- Work closely with teams to ensure customer questions are addressed.
Requirements
- 3+ years of experience in customer success, account management, business development or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and ability to connect the dots.
- Knowledge of CRM tools and customer success platforms, Intercom is a plus.
- Experience working in a SaaS company ideally in the B2B Enterprise space is a plus.
- Experience and understanding of the ESG/Sustainability industry.
- Ability to develop and execute account plans for complex organizations.
- Ability to lead intricate negotiations.
Benefits
- Hybrid work model
- Professional development opportunities
- Impactful work for climate change