Own the commercial performance of assigned customer accounts, including expansion, renewals, and revenue growth.
Identify, develop, and close upsell and cross-sell opportunities across the Comply365 platform.
Build and maintain a strong pipeline of opportunities within existing customers.
Develop and execute strategic account plans aligned with regional growth objectives.
Lead end-to-end sales cycles for expansion opportunities within existing accounts, from opportunity identification through negotiation and close.
Manage commercial discussions, pricing, and contract negotiations for account opportunities and renewals.
Partner with the Regional Director on large or strategically complex deals when required.
Build and maintain strong multi-level relationships across customer organizations, including operational leaders, technical stakeholders, and executive sponsors.
Develop deep understanding of customers’ operational challenges, regulatory environment, and strategic priorities.
Ensure high levels of customer satisfaction, retention, and long-term partnership.
Collaborate with Solution Consulting, Product, Customer Success, and Marketing teams to develop and deliver solutions that address customer needs.
Maintain accurate pipeline, forecasting, and account activity tracking in Salesforce.

Bachelor’s degree required.
5+ years of enterprise B2B SaaS account management or enterprise sales experience.
Proven experience managing large enterprise customers and complex software relationships.
Demonstrated success growing ARR through upsell, cross-sell, and expansion within existing accounts.
Strong commercial skills including value-based selling, pricing discussions, and contract negotiations.
Ability to manage complex, multi-stakeholder customer relationships.
Strong consultative selling and account planning capabilities.
Experience working in aviation, aerospace, or other highly regulated industries preferred.
Strong communication, presentation, and relationship-building skills.
Germany language fluency is preferred.
Experience working in global, cross-functional teams.
CRM proficiency (Salesforce preferred).
Willingness to travel within the region as required.

Account Director – Aviation

Key skills