Design high-level system architectures for CX and AI-enabled solutions
Build rapid prototypes and proofs of concept to validate feasibility and business value
Lead technical solution design for new products and client pilots
Define system integrations across CRM, help desk, chat, workforce, and analytics platforms
Work with internal and external engineering teams to guide implementation
Make build vs buy vs partner recommendations based on cost, speed, and scalability
Produce clear technical documentation, diagrams, and solution specs
Support pre-sales and client conversations with technical input where needed
Ensure solutions are secure, scalable, and cost-aware

5–10 years of experience in engineering, solutions architecture, or technical product roles
Hands-on experience with at least one backend and one frontend language
Strong understanding of APIs, system integrations, and data architecture
Practical experience with SQL/NoSQL databases and performance considerations
Ability to explain technical concepts clearly to non-technical stakeholders
Strong ownership mindset and bias toward execution
Nice to Have: Experience with LLMs, AI agents, or automation tools
Experience in BPO, CX platforms, or enterprise systems
Experience building customer-facing analytics or dashboards

Hybrid work environment that balances employee flexibility with a collegial, fun office culture
Dynamic environment where ambitious professionals can make a measurable impact and accelerate their careers
Highly competitive compensation and benefits

Solutions Architect – CX

Key skills