About this role
Role Overview
- Build meaningful and professional relationships with clients, families, customers, and stakeholders to facilitate timely and effective rehabilitation goals.
- Attend client, customer, and corporate meetings, supporting the RCM with travel arrangements and taking minutes for MDT meetings, including producing notes and action points.
- Communicate to the highest written and verbal standards, managing challenging situations and keeping accurate case management notes in line with professional codes.
- Support the production and distribution of professional reports, referral letters, and general correspondence for effective client rehabilitation management
- Deliver chargeable work to meet personal and team utilization targets, ensuring files are charged and invoiced appropriately.
- Work proactively and independently to manage tasks within agreed timeframes, using the Case Management System, Microsoft 365, and other technology to support service delivery.
- Monitor and escalate issues as needed to maintain high standards of customer and client service, including financial information on case files.
- Adhere to company policies and procedures regarding Health & Safety, Equal Opportunity & Diversity, and other relevant corporate responsibilities.
Requirements
- At least 3 years of clinical support/care and/or rehabilitation case management related experience.
- An understanding of NHS and/or Social Services provisions with relation to rehabilitation.
- Experience of having worked with individuals with potentially complex care and housing needs