Be the go-to person for our users and bridge with the technical team.
Define and implement customer support workflows, select and configure tools, and create documentation.
Manage technical and functional support requests ensuring fast, empathetic, and solution-oriented responses.
Collaborate with Product Managers and Developers to influence the development roadmap.
Onboard and educate new clients, guiding them through initial usage stages.

At least 3 years of experience in Customer Support or Customer Success roles, preferably in B2B companies.
Strong aptitude for creating order out of chaos.
Comfort in communicating with a technical audience (Developers, Product Managers).
Understanding of how SaaS software works and the ability to diagnose issues.
Clear and concise writing skills.
Ability to manage customer frustration and create positive experiences.
Bonus: Experience supporting SaaS products, familiarity with agile methodologies, and knowledge of Digital Accessibility (WCAG).

Real Impact : Your work will have a tangible impact!
Amazing Team : You'll collaborate with designers, developers, and product managers who value excellence.
Autonomy and Trust : You'll find the space to explore new strategies.
Inclusive Environment : We are an open, welcoming, and diverse team.
Hybrid Work Mode : We have a hybrid work setting with a perfect balance between work and personal life.
Salary based on experience : Your talent and experience will be valued with a competitive and personalized salary.

Customer Support Specialist

Key skills