Manage and respond to technical support tickets across multiple channels
Troubleshoot proxy issues, application configuration errors, and API requests
Provide guidance, best-practice tips, and optimal settings recommendations
Identify, reproduce, and document recurring bugs for the engineering team
Maintain, update, and create clear Standard Operating Procedures (SOPs)
Improve and expand support center resources, FAQs, and technical documentation
Writing and improving technical guides, tutorials, and support documentation
Maintaining and managing online operational accounts (for example, Reddit or similar platforms used for publishing content)

2+ years of experience in technical support, operations, or a similar role
Strong organizational skills and a track record of managing multiple workflows efficiently
Comfortable working across various tools and platforms
Clear written communication and the ability to document or follow procedures precisely
Self-starter mindset with the ability to stay productive in a remote, async environment
Must be available to work within Europe or Asia time zones (especially during the training phase)

20 days of paid annual leave
5 days of paid sick leave per year
Annual team retreat where we gather for a week, with all travel and accommodation expenses covered by the company
800 USD annual allowance for office equipment, books, and professional development courses

Technical Support Specialist

Key skills