Support Agent

Role Overview

• Respond to incoming tickets and resolve customer inquiries promptly and accurately.
• Maintain customer accounts and update information as needed.
• Follow established support processes and escalation protocols.
• Ensure customer service inquiries are answered within agreed timelines.
• Collaborate with other departments to resolve complex issues when necessary.
• Document resolutions and maintain accurate records in the ticketing system.
• Provide feedback on recurring issues to help improve processes.

Requirements

• No specific degree required; relevant experience in customer support, community support, or ticket-based environments preferred
• 1
• 3 years of experience in customer support or a similar role
• Excellent written and verbal English communication skills are required; proficiency in additional languages is a strong plus.
• Strong problem-solving skills, with the ability to assess issues, identify root causes, and propose effective solutions.
• Customer service orientation and attention to detail.
• Ability to work with ticketing systems and support tools.
• Time management and the ability to handle multiple inquiries efficiently.
• Team collaboration and adaptability.

Benefits

• Equal opportunity employer
• Positive impact on people, society, and the planet