Key skills
SaaSCommunication
About this role
Role Overview
- Support global solution design activities by contributing to standardized architectures, technical documentation, and repeatable deployment models.
- Act as a technical sounding board for regional Solutions Architects, assisting with common troubleshooting patterns, implementation guidance, and best-practice alignment.
- Participate in cross-functional projects involving Support, Infrastructure, Product, and Engineering, ensuring solution requirements are clearly documented and understood.
- Develop and maintain Academy knowledge resources, including playbooks, installation standards, and internal technical training material.
- Assist with operational improvement initiatives, identifying recurring challenges and helping implement scalable solutions across regions.
- Contribute to continuous learning and growth within the Solutions Architecture career path, progressively taking ownership of broader solution areas over time.
Requirements
- Experience in a technical support, implementation, systems engineering, or adjacent customer-facing technical role (required).
- Experience working with cross-functional technical teams in a global environment.
- Familiarity with SaaS systems, networking fundamentals, and technical documentation practices.
- Strong communication skills with the ability to explain technical concepts clearly.
- Structured and methodical approach to problem-solving.
- Ability to contribute effectively in a global team environment without requiring constant direction.
- Growing technical breadth across hardware, software, and operational processes.
- Documentation mindset — ability to turn repeated work into reusable guidance.
- Curiosity and willingness to learn from senior architects and expand responsibility over time.
Benefits
- Competitive salary and benefits package.
- Opportunity to work on cutting-edge technologies and projects.
- Collaborative and innovative work environment.
- Professional development and growth opportunities.
- A hybrid work environment with the primary workplace at our cozy and welcoming office in Mörby Centrum, Danderyd.
- And of course, play golf!