Comfortable owning escalations and acting as the main business-facing contact.
Nice‑to‑have knowledge: Exposure to Atlassian tools (Jira/Confluence) or similar ticketing/collaboration tools.
Familiarity with IT service delivery best practice.
Experience managing projects and organisational change, ideally supported by relevant certifications (e.g., ITIL Foundation, PRINCE2, Agile/Scrum Master).
Benefits
Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.
25 days holiday plus your local bank holidays
Your birthday off
Two half day wellbeing days
Healthcare cash plan to cover the costs of day to day healthcare
Employee Assistance Plan 24/7 365 support
Income Protection (75%) and life assurance (4x salary)