You will join our Senior Management Team to lead our Housing Support services, as part of a wider portfolio of high-quality Mental Health and Housing Support services across Sussex.
You will work closely with external partners including local authorities, specialist voluntary and community sector organisations, Neighbourhood Mental Health Teams (NMHTs) and Sussex Partnership NHS Foundation Trust to support seamless, integrated delivery.
To be successful in this role you will have experience leading services at Service or Senior Manager level, with a proven track record of delivering high-quality services, achieving high performance against KPIs and driving continuous improvement.

Understanding of housing, homelessness and rough sleeping policy and practice
Experience of operational management, overseeing service delivery and leading service improvement
Experience of working in partnership with local authorities, health partners and voluntary and community sector organisations
Experience of contract management, quality assurance and performance management within commissioned services
Understanding of safeguarding, risk management and working with people with multiple disadvantage or complex needs
Experience of leading services through change, development or mobilisation
Knowledge of trauma-informed, psychologically informed and person-centred approaches within housing support services
Experience of leading, motivating and supporting dispersed teams
Experience of budget management and financial reporting
Ability to use data and performance information to inform decisions and drive improvement
Ability to write clear, structured and succinct reports, business cases and funding bids
A values-led approach that promotes prevention, inclusion and long-term independence

Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover.
Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car.
Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets.
Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors.
Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service.
25 days paid holiday plus bank holidays.

Manager, Operations – Housing Support

Key skills