Key skills
CRM
About this role
Role Overview
- Provide reliable and efficient technical support on 3Shape hardware and software via online sessions, telephone, e-mails, and occasional on-site events;
- General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up;
- Manage support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM;
- Interact with other departments and escalate customer feedback further;
Requirements
- Full operational command of English, both verbally and in writing;
- Experience in customer support;
- Ability to assist customers in their daily work;
- Strong problem-solving skills;
- Experience with technical support on hardware and software;
Benefits
- 24 working days of annual vacation;
- medical insurance;
- paid sick leaves and child sick leaves;
- maternity and paternity leaves;
- Breakfasts and lunches in the office;
- Good working conditions in a comfortable office in UNIT.City;
- A parking lot with free spaces for employees;
- Occasional business trips to Western Europe;