Become an expert on the Luma Health platform and products
Support and manage implementation of partners from contract through launch
Develop product customization based on partner and client requests
Partner internally with our technical team to optimize client implementations and resolve technical challenges, and with the product team to design ideal offering/features.
Ensure on-time delivery of partnership implementations of Luma
Keep clients and internal tech teams on track and communicate and nudge (politely!) as necessary to meet deadlines
Regularly report on status of implementations and potential issues
Help our partners and clients learn and navigate our product and the process change it can bring; proactively ensure new clients are getting value from Luma Health
Identify weaknesses and failure points in current project implementation plans and spearhead process improvements
Contribute to the development of scalable content resources for Luma partners and clients (e.g., user guides, presentations, best practice recommendations, and other tools for the client)
Be creative; be willing to build out new approaches that help define a playbook for ongoing partner engagement and success

Minimum 3 years of software implementation experience
Must have direct SaaS healthcare experience
Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
Excellent written and verbal communication skills
Detail-oriented
Proven experience in a technical consulting role.
Strong understanding of relevant technologies, such as Liquid (Shopify), HTML, JavaScript, HL7
Strong analytical and critical thinking skills; strong problem solving skills
Proven success in building trust and driving results for a broad range of stakeholders: C-Suite, senior executives, developers, and day-to-day users of the software.
Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction
A natural tendency to be customer first and a willingness to go the extra mile
Team-oriented, doer mentality (i.e. no task is too small)
Growth company DNA -
ability to thrive in a dynamic, fast-paced startup environment
Degree from a nationally-recognized and well-regarded four-year institution
Ability to travel to client sites as necessary

Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
Work Life Balance
Flexible Time Off
Wellness Programs
Discounted Perks
401(k) and Company Equity

Solutions Consultant

Key skills