Key skills
CRM
About this role
Role Overview
- Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
- Solving and escalating tech issues
- Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
- Interact with other departments and escalate customer feedback further
Requirements
- Customer-oriented approach
- Previous technical background in IT support or related field
- Good communicator with the ability to ask and listen
- Good verbal and writing skills at an upper-intermediate level in English and Ukrainian
- Problem-solving and logical thinking skills
- Result-oriented and stress-resistant
- Aspiration to self-development and willingness to grow
- Professional, multitasking, and empathetic skills
Benefits
- Comprehensive benefits incl. 24 working days of annual vacation
- medical insurance
- paid sick leaves and child sick leaves
- maternity and paternity leaves
- Breakfasts and lunches in the office
- Good working conditions in a comfortable office in UNIT.City
- A parking lot with free spaces for employees
- Occasional business trips to Western Europe