About this role
Role Overview
- Providing exceptional customer service via phone, email, and chat
- Addressing questions about healthcare appointments, transportation schedules, and related services
- Guiding riders and clients through the process of accessing transportation and healthcare resources
- Investigating and resolving customer concerns quickly and effectively
- Scheduling and coordinating transportation services for medical appointments and healthcare needs
- Collaborating with drivers and Care Partners to ensure timely, reliable service
- Performing additional duties as needed to support the team and our mission
Requirements
- 1-3 year's experience in Contact Center environment
- Ability to read, speak, and hear English
- Exceptional attendance is a requirement to fulfill role expectations
- High speed internet access
- Access to a quiet and dedicated workspace
- Minimum typing speed 30 WPM
Benefits
- Paid Time Off
- 401(k)
- Medical Benefits