Key skills
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About this role
Role Overview
- Resolve customer issues within Support Service Level Agreements, by telephone, email, remotely or in person if required
- Perform root cause analysis and incident management to minimise future issues, and identify and promote potential commercial activities
- Provide consultancy services including but not limited to User Acceptance Testing (UAT); Go Live services; data change; code change; additional products/modules/functionality configuration and set-up; specification and testing, upgrades; migration
- Provide informal/formal training to Customers with both standard systems, additional modules/functionality and special customisations, where necessary
Requirements
- Microsoft exams qualified D365 F/SCM Finance Certified
- Knowledge of Electronic Reporting, Tax Calculation Service, Global VAT / Tax is an advantage
- Wider D365 F/SCM functional knowledge
- 5+ years D365 experience in a consulting or internal lead D365 role
- Full driver's licence and access to a vehicle
- Curious, looking to challenge the status quo and improve
- Collaborates well with both internal and external colleagues
- Committed to personal development and becoming a Trusted Advisor in your field.
Tech Stack
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Benefits
- 25 Days, Plus Bank Holidays (Increasing with Service)
- Medical Insurance: Yes (terms apply) plus additional Health Cashback Plan
- Bonus: Yes
- Casual Dress Code in our Offices
- Free Training Courses Delivered by Columbus Academy
- Free Microsoft Certifications and access to Microsoft Learn
- Modern Airconditioned Office Spaces fully managed by Cubo (multiple UK locations)
- Free Barista Coffee and hot drinks made in-house
- Free Beer and Fizz every day (2
- 5pm)
- Personal Pension Plan
- Employee Wellbeing Program (terms apply)
- Free 24/7 Access to Cubo Gym(s)
- Vitality Medical Insurance
- Westfield Health Cash plan (includes an Employee Assistance Lines), Mental health first aiders
- Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More!
- Enhanced Maternity Pay
- Cycle-to-Work Scheme
- £2,500 payment for successful candidate referrals
- Flexi-phone upgrade scheme (if eligible)
- Opportunity to work from luxury Cubo offices around the UK