Resolve customer issues within Support Service Level Agreements, by telephone, email, remotely or in person if required.
Perform root cause analysis and incident management to minimise future issues, and identify and promote potential commercial activities.
Provide consultancy services including but not limited to User Acceptance Testing (UAT); Go Live services; data change; code change; additional products/modules/functionality configuration and set-up; specification and testing, upgrades; migration.
Provide informal/formal training to Customers with both standard systems, additional modules/functionality and special customisations, where necessary.
We encourage those in customer-facing roles to aim to come into the office at least once a month, and also team meetings and client meetings; however, you can work from Nottingham HQ or any Cubo office regularly if you prefer, whichever suits you.
Requirements
Microsoft exams qualified D365 F/SCM Finance Certified.
Knowledge of Electronic Reporting, Tax Calculation Service, Global VAT / Tax is an advantage.
Wider D365 F/SCM functional knowledge.
c5 years+ D365 experience in a consulting or internal lead D365 role.
Full driver's licence and access to a vehicle
Curious, looking to challenge the status quo and improve
Collaborates well with both internal and external colleagues
Committed to personal development and becoming a Trusted Advisor in your field.
Tech Stack
Go
Benefits
25 Days, Plus Bank Holidays (Increasing with Service)
Medical Insurance: Yes (terms apply) plus additional Health Cashback Plan
A car is required for travel to client sites
expensed at 45p per mile from home address
Columbus Benefits Hub – Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More
Enhanced Maternity Pay
Access to Free Training Courses Delivered by Columbus Academy
Free Microsoft Certifications and access to Microsoft Learn
Modern Airconditioned Office Spaces fully managed by Cubo (multiple UK locations)