Key skills
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About this role
Role Overview
- Resolve customer issues within Support Service Level Agreements, by telephone, email, remotely or in person if required.
- Perform root cause analysis and incident management to minimise future issues, and identify and promote potential commercial activities.
- Provide consultancy services including but not limited to User Acceptance Testing (UAT); Go Live services; data change; code change; additional products/modules/functionality configuration and set-up; specification and testing, upgrades; migration.
- Provide informal/formal training to Customers with both standard systems, additional modules/functionality and special customisations, where necessary.
- We encourage those in customer-facing roles to aim to come into the office at least once a month, and also team meetings and client meetings; however, you can work from Nottingham HQ or any Cubo office regularly if you prefer, whichever suits you.
Requirements
- Microsoft exams qualified D365 F/SCM Finance Certified.
- Knowledge of Electronic Reporting, Tax Calculation Service, Global VAT / Tax is an advantage.
- Wider D365 F/SCM functional knowledge.
- c5 years+ D365 experience in a consulting or internal lead D365 role.
- Full driver's licence and access to a vehicle
- Curious, looking to challenge the status quo and improve
- Collaborates well with both internal and external colleagues
- Committed to personal development and becoming a Trusted Advisor in your field.
Tech Stack
- Go
Benefits
- 25 Days, Plus Bank Holidays (Increasing with Service)
- Medical Insurance: Yes (terms apply) plus additional Health Cashback Plan
- A car is required for travel to client sites
- expensed at 45p per mile from home address
- Columbus Benefits Hub – Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More
- Enhanced Maternity Pay
- Access to Free Training Courses Delivered by Columbus Academy
- Free Microsoft Certifications and access to Microsoft Learn
- Modern Airconditioned Office Spaces fully managed by Cubo (multiple UK locations)
- Free Barista Coffee and hot drinks made in-house
- Free Beer and Fizz every day (2
- 5pm)
- Casual Dress Code in our Offices
- Personal Pension Plan
- Life Assurance x4 Salary
- Cycle-to-Work Scheme
- £2,500 payment for successful candidate referrals
- Flexi-phone upgrade scheme (if eligible)
- Employee Wellbeing Program (terms apply)
- Free 24/7 Access to Cubo Gym(s)