Key skills
CommunicationSales
About this role
Role Overview
- Daily Support & Communication
- Check and respond to Slack messages and emails (Inbox Zero champion).
- Join a quick daily check-in (30 min) with your manager.
- Client Onboarding
- Process new client data in our systems.
- Collect and store all necessary documents.
- Follow up on any missing forms.
- Organization & File Management
- Keep client records up to date in our spreadsheets.
- Organize files in Google Drive.
- Maintain clean, accurate shared folders.
- Meeting Coordination
- Schedule and manage invites for internal and client meetings.
- Update links, attendees, and any meeting tools needed.
- Reporting & Data Updates
- Prepare and send weekly client reports.
- Update dashboards and track churn data.
- Share any missing onboarding info with the team.
- Monthly Clean-Up
- Put together the monthly churn report.
- Remove old client data from systems and archive it.
- Team Onboarding & Offboarding
- Set up new team members with access to our tools.
- Remove access when someone leaves.
- Recognition & Feedback
- Share client feedback with leaders.
- Post positive shout-outs in our recognition channel.
- Cross-Team Support
- Keep communication flowing between Sales, Finance, and Content teams.
- Access & Platforms
- Manage solution provider portal invites.
- Request client access for Amazon tools.
- Ad Hoc Tasks
- Create custom reports or handle special requests from leaders.
- Process Improvements
- Keep SOPs up to date.
- Suggest better ways to make our workflows smoother.
Requirements
- Organized & detail-oriented
- Great communicator (written & verbal English)
- Comfortable working with spreadsheets, shared drives, and online tools
- Proactive problem-solver who loves efficiency
- (Ideally) based in Thailand
- Experienced with Notion and Click-Up
Benefits
- Remote and flexible work environment
- Full-time contractor role
- Supportive, international team that actually cares
- Opportunities to grow and take on more responsibility
- Paid yearly company retreat
- An immediate start — we're ready when you are!