Delivering a high-quality customer experience and supporting GoDutch’s growth by helping users get the most out of our product.
Work closely with the Head of Operations and cross-functional teams to handle customer inquiries.
Resolve issues efficiently and learn the fundamentals of customer support in a fast-growing fintech environment.
Requirements
Ability to speak, write and understand in both English and Dutch.
Support and assist customers by handling inbound questions via email, chat, and other support channels, resolving issues clearly, accurately, and in a timely manner.
Troubleshoot and problem-solve by understanding customer issues, investigating product behaviour, escalating bugs or complex cases where needed, and following up until resolution.
Maintain high-quality support operations by logging tickets correctly, keeping customer records up to date, and ensuring documentation and internal notes are clear and complete.
Learn and improve continuously by building strong product knowledge, understanding common customer pain points, refining responses, and applying feedback to improve response quality and speed.
Collaborate effectively by working closely with product, technology, and compliance teams, sharing customer insights, helping improve help centre content, and representing GoDutch professionally at all times.
Benefits
Competitive compensation.
Flexible and modern work environment from our vibrant office on Rokin, Amsterdam’s fintech avenue, right next door to Adyen.
Strong team culture and free lunch because we build GoDutch together, with regular fun team events and moments to celebrate wins.
Real, visible impact your work directly helps businesses save time, reduce admin, and grow. You see the results every day.
All hardware including laptops, monitors, and everything you need to do great work from day one.
Fast learning and personal growth in a high impact environment where ownership and initiative truly matter.