Lead enterprise process improvement initiatives with an initial focus on the Capacity Management Standard.
Partner with cross‑functional stakeholders to identify process gaps.
Translate business needs into scalable solutions.
Drive efficiencies through standardization and automation.
Serve as a subject matter expert on the Capacity Management Standard.
Support the publication and socialization of the standard with internal customers and stakeholders.
Identify manual processes and recommend automation opportunities to improve efficiency, consistency, and scalability.

Master’s Degree in related field or equivalent combination of training, education and experience.
5+ years’ experience leading business process optimization or continuous improvement initiatives.
Proven ability to independently own initiatives from problem identification through implementation.
Demonstrated ability to learn and apply enterprise standards, operating models, or governance frameworks and translate them into actionable execution plans.
Strong analytical, problem‑solving, and critical thinking skills.
Proven ability to collaborate effectively across multiple teams and stakeholder groups.
Advanced written and verbal communication skills, with the ability to influence and drive alignment.
Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner (desired).
Experience supporting capacity management, IT operations, or cloud environments (desired).
Exposure to process automation and workflow optimization (desired).
Experience working with cross‑functional technology and compliance teams (desired).

Senior Business Process Optimization Analyst – ETS Analyst III

Key skills