Supply Chain Manager

Role Overview

• Own and maintain the demand forecast across all channels (D2C and Retail), incorporating historical sales data, trends, seasonality, and promotional activity.
• Collaborate with Growth, Retention, Finance, and the Retail team to capture upcoming promotions, budget changes, NPD launches, and retailer forecasts.
• Build and maintain the supply plan, aligning demand forecasts with supplier production capacity, lead times, and shipping schedules.
• Track and report on forecast accuracy (MAPE at SKU and channel level), identifying root causes of variance and improving methods over time.
• Provide rolling demand and supply visibility to the wider business, flagging risks and opportunities early.
• Own the end-to-end purchase order cycle: creation, placement, confirmation, tracking, and closure.
• Convert demand forecasts into purchasing plans, factoring in lead times, MOQs, production schedules, and shipping windows.
• Manage order amendments, split shipments, and urgent orders when demand shifts or supply disruptions occur.
• Maintain accurate PO records and ensure system data is always correct.
• Proactively flag risks to delivery timelines and propose mitigation actions before they become stock-outs.
• Act as the primary operational contact for all production suppliers (Thailand, Vietnam, and any future origins).
• Manage day-to-day supplier communications: production updates, quality issues, capacity planning, and scheduling.
• Monitor and report on supplier performance (OTD, quality, responsiveness) with structured scorecards.
• Support supplier negotiations including pricing reviews, contract terms, and capacity commitments.
• Identify and evaluate potential new suppliers to reduce single-source risk and improve cost competitiveness.
• Coordinate all inbound freight: ocean, air, and road as required.
• Manage freight forwarder relationships, ensuring competitive rates and reliable service.
• Track all shipments from factory gate to 3PL receipt, proactively managing delays.
• Own customs and import documentation, ensuring compliance and avoiding delays/penalties.
• Monitor freight cost per unit and identify opportunities to consolidate or optimise shipping.
• Act as the day-to-day contact for the 3PL provider on inbound operations: booking deliveries, resolving discrepancies, and ensuring accurate goods-in.
• Monitor inventory accuracy at the 3PL and escalate discrepancies.
• Coordinate with the 3PL on stock movements, quarantine, and any operational issues affecting availability.
• Support 3PL tender processes and transitions as required.
• Own stock availability across all channels, ensuring DOH targets are met by SKU tier.
• Provide weekly stock position reports and flag any lines at risk of stock-out or excess.
• Work with the teams to adjust purchasing plans based on forecast revisions, promotional activity, and retail orders.
• Manage slow-moving and short-dated stock, proposing clearance or reallocation actions.
• Track landed costs by SKU and identify trends, anomalies, and improvement opportunities.
• Own invoice reconciliation for all procurement and logistics spend, ensuring accuracy against POs and contracts.
• Support quarterly cost reviews with suppliers and freight providers.
• Identify and deliver cost savings opportunities across the purchasing and logistics chain.
• Maintain and improve operational documentation.
• Deliver weekly operational reports covering: PO status, shipment tracking, stock position, supplier performance, and cost tracking.
• Own and continuously improve purchasing processes, templates, and workflows.
• Support the team with data and analysis for strategic decision-making.

Requirements

• 3+ years in a purchasing, procurement, or supply chain operations role, ideally in FMCG or food/pet food.
• Demonstrable experience in demand and supply planning, including building and maintaining forecasts.
• Experience managing international suppliers and understanding of import/customs processes.
• Strong Excel / Google Sheets skills and comfort working with data.
• Experience with freight coordination (ocean and air).
• Proven ability to manage multiple suppliers and POs simultaneously without dropping balls.
• Clear, proactive communicator who escalates early rather than hoping problems resolve.
• Organised and process-driven — builds systems rather than relying on memory.

Benefits

• A gorgeous office in the West End stocked with free coffee, tea, soft drinks, snacks and more
• 25 days of Annual Leave (plus your birthday off!) including carry-over days
• A Macbook/PC and all the tech you need to get set up
• Private Healthcare with Dental & Optical Cover
• Pension with employer contributions
• EMI Options Scheme so you can invest in the growth you build
• Generous L&D Opportunities & Budgets to further enhance your skills
• £50 a month wellness budget/gym contribution
• Paid charity days to support causes that matter to you
• Free counselling and coaching through Spill & MoreHappi
• Paid charity days to give back to causes that matter most to you
• 5 working days Peternity Leave to welcome a new pet to your home
• 28 working days sabbatical after 4 years
• Regular socials & team lunches
• Free Untamed subscription for your furry friends
• Opportunity to work in a fast-growing and innovative startup environment
• Collaborative and inclusive company culture