Handling incoming customer inquiries primarily by phone and ensuring a professional customer experience
Handling written customer inquiries during available service hours
Assisting with appointment scheduling, rescheduling and cancellations related to installation services
Providing first-level assistance with basic smoke detector questions (no technical background required)
Assisting with billing inquiries and explaining invoice items
Assisting customers with questions about the customer portal
Coordinating appointments for meter readings
General handling of service-related customer inquiries
Ensuring high-quality customer service without sales activities

German at native or fluent level (C1/C2) in spoken and written form
Initial experience in telephone-based customer service or strong motivation for inbound customer support
Stable internet connection and power supply for remote work (speed test required)
Confident PC skills and proficiency with digital communication tools
Patient, service-oriented personality with clear and structured communication
Reliable work style and quick comprehension
Willingness to handle written customer inquiries as well
Interest in a long-term role in customer service (no interest in sales projects)

Customer Service Representative, German-speaking

Key skills