Remote Customer Service Representative

Agents Only Technologies is seeking reliable and motivated individuals to deliver outstanding customer service for their tax-related products and services. This fully remote role involves assisting customers with their tax filing process, answering questions, and providing general support during the busiest time of the year.

Responsibilities:

• Take control of your work schedule and manage your own PC installation, ensuring optimal performance for seamless operations
• Schedule your own mentoring sessions for failed NPS, Process, or Performance
• Provide courteous and efficient customer support thru phone (inbound call) during the busy tax season; with some cases of on Video support (less than 15%)
• Resolve TurboTax sign-in issues
• Answer inquiries about amending tax returns, e-file rejections, printing/saving returns, tax refunds, and return status
• Provide helpful links to relevant TurboTax support articles
• Meet performance targets related to customer satisfaction, response time, and first-call resolution
• Maintain a positive and professional attitude even during high-demand periods

Requirements:

• Reliable: You must be dependable and consistent, especially during high-demand periods leading up to and after Tax Day
• NPS is the Top Metric: Can exceed customers' expectations in understanding their issue and look for solution
• Excellent communication skills (both written and verbal)
• Comfortable working independently in a remote work environment
• Strong problem-solving and multitasking abilities
• Ability to stay calm and collected when dealing with customers who may be experiencing stress
• Previous customer service experience
• Must be able to commit to working during the tax season peak periods (March through April)
• Availability on Tax Day, April 14, 2026 and April 15, 2026, is required to qualify for Tax Bonus
• Can commit to work during the critical days (April 12, 13, 14 and 15)