Handle incoming customer inquiries primarily by phone and ensure a professional customer experience
Handle written customer inquiries during available service hours
Assist with appointment scheduling, rescheduling and cancellations related to installation services
Provide first-level support for basic smoke detector questions (no technical background required)
Assist with billing inquiries and explain invoice items
Assist customers with questions about the customer portal
Coordinate appointments for meter readings
General handling of service-related customer inquiries
Ensure high-quality customer service without any sales activities

German at native or fluent level (C1/C2) spoken and written
Some experience in telephone customer service or strong motivation for inbound customer support
Stable internet connection and power supply for remote work (speed test required)
Confident user of PC and digital communication tools
Patient, service-oriented personality with clear and structured communication
Reliable work ethic and quick comprehension
Willingness to handle written customer inquiries as well
Interest in a long-term customer service role (not interested in sales projects)

German-speaking Customer Service Representative

Key skills