Client Request Management: Handle first / second-level client requests when needed, in line with management protocols.
Communicate directly with clients or partners via ticketing system, email or phone regarding responses or progress on actions taken.
Log client requests and their resolutions clearly and accurately in the internal system, following established procedures.
Issue Diagnosis & Resolution: Analyze and diagnose issues, draft bug reports, and create action plans to resolve identified problems.
Document and escalate bugs to development teams for resolution.
Monitor the availability of fixes, validate them according to established processes, and ensure proper resolution is communicated to clients or partners.
Identify urgent issues and proactively alert a supervisor in case of potential dissatisfaction.
Process Improvement & Knowledge Sharing: Detect recurring issues and suggest collective actions or corrective measures.
Provide necessary technical information to internal teams and partners.
Write documentation, FAQs, and client newsletters based on support feedback and relevant topics.
Contribute to the growth of the support knowledge base.

Experience: Customer Support within IT, preferably in the automotive industry.
Languages: Fluent in Dutch at least B2 in English. Other European language is a strong plus.
Communication: Strong communication skills, both verbal and written.
Technical Skills: Good IT knowledge.
Interpersonal Skills: Quick comprehension and analytical thinking.
Strong ability to build and maintain excellent client relationships.
Effective communication and reassurance skills.
Proactive alerting and escalation capabilities.
Strong organizational skills.
Ability to share knowledge and learn new skills.
Ability to synthesize information effectively.

Remote Work: Up to 3 days a week!
Work-life balance: We have flexible entrance and departure time.
Summer schedule on Fridays: Start early your weekends!
Referral Bonus: €1500 for every talent you refer (after 6 months).
Flexible Remuneration: COBEE platform.
Private Medical Insurance: Adeslas.
Continuous Learning: Access to our internal platform for continuous development.
Vacation: 23 vacation days plus an intensive schedule in July and August.

Application Support Consultant

Key skills