Monitor and manage client accounts to ensure timely payment of invoices
Send payment reminders, follow-up emails, and make calls to clients as required
Resolve billing disputes and investigate reasons for delayed payments
Document all collection activity and maintain accurate records of client interactions
Collaborate with internal teams (Sales, Operations, Finance) to resolve discrepancies and escalate issues as needed
Generate weekly and monthly AR aging reports
Track collection metrics such as days sales outstanding (DSO), overdue accounts, and collection effectiveness
Provide analysis and recommendations to management regarding high-risk accounts or recurring payment issues
Support month-end close by ensuring accurate account balances and reporting AR adjustments
Maintain compliance with internal policies, company procedures, and applicable laws
Represent the company professionally in all client interactions
Support customer satisfaction while enforcing payment terms

Bachelor’s degree in Accounting, Finance, Business Administration, or related field
2–4 years of experience in accounts receivable, collections, or related finance role
Strong understanding of accounting principles, AR processes, and invoice management
Proficiency in MS Excel (pivot tables, lookups) and MS Office suite; experience with accounting software (e.g., NetSuite) preferred
Excellent written and verbal communication skills
Strong organizational skills with the ability to prioritize tasks and meet deadlines
High attention to detail and accuracy
Willingness to work on a hybrid set-up and on a night shift schedule in Silver City, Pasig City

Collections Coordinator

Key skills